Delivery and Returns

DELIVERY

At That Haus our aim is to get your order to you are soon as possible. We despatch all orders that are received before 1 o’clock that same day (subject to availability) and our standard delivery time is 2-5 working days. We offer free UK delivery on all orders over £50 and use a trusted and reliable courier service to make sure your lights make it to you safely.

Standard UK Delivery

Orders over £50 receive free delivery.

Orders less that £50 cost £4.95 delivery

 

International Delivery

At That Haus we will do our very best to get our products to you wherever you are in the world. We have a standard delivery cost of  £9.95 for European orders (exclusions apply) and can provide delivery quotes for all other international deliveries. Please allow 5-7 working days to receive your order.

For all other international orders please email info@thathaus.com for a delivery quote.

 

RETURNS

Our simple, no questions asked returns policy is valid for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer pays returning shipping fees.

Please contact us before you return your item.

We recommend that any returns are via a tracked postal service.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Please note, for products with a value or £100 or over we charge a 20% restocking fee.

If you have any questions about your order or delivery, please call us on 07816 456191 or email info@thathaus.com and we will be happy to help.